Effective Date: July 5, 2026
At BrandMerchPH.online ("BrandMerchPH", "we", "our", or "us"), we understand that customers may occasionally need to modify or cancel an order. This Order Cancellation Policy explains when cancellations are permitted and any applicable conditions.
By placing an order through BrandMerchPH.online, you agree to this Policy.
Orders that have not yet been paid may be cancelled at any time before payment is confirmed.
If payment is not received within the applicable payment period, BrandMerchPH reserves the right to automatically cancel the order without prior notice.
If payment has been received but production has not yet started, you may request to cancel your order.
Upon approval, BrandMerchPH may:
Issue a full refund;
Deduct any non-refundable charges already incurred, such as artwork preparation, layout, design, or payment processing fees (if applicable); or
Offer store credit, at our discretion or by mutual agreement.
Cancellation requests are subject to verification of the order status.
Once production has commenced, orders generally cannot be cancelled.
Production includes, but is not limited to:
Artwork finalization;
Printing setup;
Material preparation;
Printing;
Embroidery;
Engraving;
Sublimation;
Packaging specifically prepared for your order; or
Any other manufacturing process.
As customized and personalized products are made specifically for each customer, payments made after production has begun are generally non-refundable.
Orders for customized or personalized products are specially manufactured according to customer-approved specifications.
After the customer has approved the artwork, design, layout, wording, colors, or production proof, changes or cancellations may no longer be accepted.
Customers are responsible for reviewing and confirming all details before providing final approval.
To request an order cancellation, please provide:
Order Number
Full Name
Contact Information
Reason for Cancellation
Cancellation requests should be submitted as soon as possible to increase the likelihood that the order has not yet entered production.
Submitting a cancellation request does not automatically cancel the order. Cancellation is effective only after confirmation from BrandMerchPH.
If production has not yet started, we may allow reasonable changes to:
Product quantity
Product variant
Shipping address
Contact information
Artwork or design
Other order details
Additional charges, revised production timelines, or both may apply depending on the requested changes.
Once production has started, changes may no longer be possible.
If BrandMerchPH is unable to proceed because we are waiting for customer action, including but not limited to:
Artwork approval;
Required information;
Payment confirmation; or
Other necessary instructions,
we may place the order on hold.
If no response is received within a reasonable period, BrandMerchPH reserves the right to cancel the order or adjust the production schedule.
BrandMerchPH reserves the right to cancel any order if:
The product is unavailable.
Payment cannot be verified.
Fraudulent or suspicious activity is detected.
The requested artwork appears to infringe the intellectual property rights of another party.
The order contains unlawful, offensive, or prohibited content.
Circumstances beyond our reasonable control prevent fulfillment of the order.
If BrandMerchPH cancels an order before production begins, any eligible payments received will generally be refunded.
Approved refunds resulting from order cancellations will be processed using the original payment method whenever reasonably possible.
If this is not feasible, refunds may be issued through bank transfer, digital wallet, or another mutually agreed payment method.
Refund processing times may vary depending on your payment provider or financial institution.
Nothing in this Policy is intended to limit or exclude any rights available to consumers under applicable laws of the Republic of the Philippines, including the Consumer Act of the Philippines and other applicable regulations.
If you have questions regarding this Order Cancellation Policy or wish to request an order cancellation, please contact us using the contact information provided on BrandMerchPH.online.
Our Customer Support Team will review your request and respond as promptly as reasonably possible.
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