Privacy Policy

Effective Date: July 5, 2026

BrandMerchPH.online ("BrandMerchPH", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable laws of the Republic of the Philippines.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website or purchase our products and services.

By accessing or using BrandMerchPH.online, you acknowledge that you have read and understood this Privacy Policy.

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1. Information We Collect

Depending on your interaction with our website, we may collect the following information:

Personal Information

• Full Name

• Company Name

• Billing Address

• Shipping Address

• Email Address

• Mobile Number

• Telephone Number

Account Information

If you create an account, we may collect:

• Username

• Encrypted Password

• Order History

• Saved Addresses

• Wishlist

Passwords are stored using secure encryption and are never stored in plain text.

Transaction Information

We may collect:

• Purchased products

• Order details

• Payment status

• Delivery information

• Invoice information

We do not store your complete credit card or payment card information.

Payments made through third-party payment providers are governed by their respective privacy policies.

Custom Artwork

If you upload logos, artwork, designs, or documents for customized merchandise, we temporarily store these files solely for processing your order.

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2. Information Automatically Collected

When you browse our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Website Usage Data

• Date and Time of Access

• Pages Visited

• Referral Website

This information helps us improve website performance and user experience.

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3. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences

• Keep you signed in

• Improve website performance

• Analyze website traffic

• Secure your session

• Personalize your browsing experience

You may disable cookies through your browser settings, although doing so may affect certain website features.

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4. How We Use Your Information

We may use your personal information to:

• Process your orders

• Verify payments

• Deliver purchased products

• Provide customer support

• Respond to inquiries

• Issue invoices and receipts

• Improve our products and services

• Maintain website security

• Prevent fraud

• Comply with legal obligations

• Send important order updates

With your consent, we may also send promotional offers, newsletters, and marketing communications. You may unsubscribe at any time.

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5. Legal Basis for Processing

We process personal information only when permitted under applicable laws, including:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Protection of legitimate business interests, provided these do not override your rights and freedoms

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6. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with:

• Courier and logistics providers

• Payment processors

• Banks

• Government agencies when legally required

• Professional advisers

• Technology service providers that support our website and business operations

All third-party providers are expected to implement reasonable safeguards to protect your personal information.

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7. Data Retention

We retain personal information only for as long as necessary to:

• Complete your transactions

• Fulfill contractual obligations

• Resolve disputes

• Comply with legal, accounting, and tax requirements

• Enforce our agreements

When information is no longer required, it is securely deleted, anonymized, or destroyed in accordance with applicable laws.

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8. Security Measures

We implement reasonable organizational, physical, and technical security measures to protect your personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

These measures may include:

• SSL/TLS encryption

• Secure servers

• Access controls

• Password encryption

• Firewall protection

• Regular software updates

• Restricted employee access

While we strive to protect your information, no method of electronic storage or transmission over the Internet is completely secure.

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9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Update your information

• Request deletion where legally permissible

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Request a copy of your personal information

• Lodge a complaint with the appropriate regulatory authority if you believe your rights have been violated

To exercise these rights, please contact us using the contact details provided below.

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10. Children's Privacy

Our website is not intended for individuals under eighteen (18) years of age without the consent of a parent or legal guardian.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

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11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of those websites before providing personal information.

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12. International Data Transfers

If our service providers are located outside the Philippines, your information may be transferred and processed in other jurisdictions.

We take reasonable steps to ensure that appropriate safeguards are implemented to protect your personal information.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes become effective immediately upon posting on this website.

Your continued use of BrandMerchPH.online after any changes indicates your acceptance of the updated Privacy Policy.

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14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us through the contact information published on BrandMerchPH.online.

We will make reasonable efforts to respond to your inquiry within a reasonable period and in accordance with applicable Philippine laws.

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15. Consent

By accessing, using, or placing an order through BrandMerchPH.online, you acknowledge that you have read, understood, and agreed to the collection, use, processing, and disclosure of your personal information as described in this Privacy Policy.